Store Help

• Based on demand, AMD may limit purchases (for example, to one per person/household), to ensure we reach the broadest number of customers. This could include cancellation of multiple orders, once placed.
• Orders placed utilizing automation or other means to circumvent store protections, or other store policies, will be cancelled.

• We are always working to keep our store stocked with our most in-demand products. Please continue to check back for product availability.

• Order status can be viewed in your AMD.com Online Store account.
• If you do not have an AMD.com Online Store account, please Contact Us to request an update on your order.
  • Fill in your full contact details and select ‘AMD Online Store’ in the Category field.
  • Provide your AMD online store Order number in the Subject field.
  • Provide clear description of your request or problem that you are experiencing in the Problem Description field.
  • Optional: Upload screenshots or supporting documents regarding your issue or request to help us with your inquiry.
  • Click ‘Submit’. You will receive service request number notification email upon successful submission.

• We accept all major credit/debit cards and PayPal.

• We will not bill you until your product(s) has shipped. If your items are shipped separately, you will be billed each time an item is shipped.
  If using PayPal as your payment method, you will be charged immediately.

• The charge will appear as: "AMD MLNK US" or "MLNK / AMD.com"

• Your invoice is emailed to you when your product(s) ship. If you need a new copy of your invoice, please Contact Us to request a new invoice.
  • Fill in your full contact details and select ‘AMD Online Store’ in the Category field.
  • Provide your AMD online store Order number in the Subject field.
  • Provide clear description of your request or problem that you are experiencing in the Problem Description field.
  • Optional: Upload screenshots or supporting documents regarding your issue or request to help us with your inquiry.
  • Click ‘Submit’. You will receive service request number notification email upon successful submission.

• Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on several factors. However, you will have the opportunity to review the final price we will charge before you submit your order.
• A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).
• For questions on refunds for tax exempt individuals or entities, please follow your state or local governing body’s process for exemptions and refunds. Please reach out to your local comptroller or tax office for more information.
• Tax-exempt individuals and entities in the United States and Canada can request a refund of the tax paid on an order. To submit your request, please Contact Us.
• Fill in your full contact details and select ‘AMD Online Store’ in the Category field.
• Provide your AMD online store Order number in the Subject field.
• Provide clear description of your request or problem that you are experiencing in the Problem Description field.
• Optional: Upload screenshots or supporting documents regarding your issue or request to help us with your inquiry.
• Click ‘Submit’. You will receive service request number notification email upon successful submission.

• Coupon codes may be entered and applied in the Coupon Code field on the Cart page or during checkout in the field under your Order Summary. Restrictions and limitations may apply.
• Coupon codes are good for one-time use only and limited to one per customer.
• Offers are valid while supplies last and are not valid on previous purchases.

• All purchases made on the AMD Online Store may be returned unopened within 30 days for a full refund.

• You do have the opportunity to cancel your order by going to your AMD.com Online store order details section before your order has been sent to the warehouse for fulfillment. When your cancellation request is received and processed, we will withdraw the order and reverse your payment.
• Please note that requests for cancellations are not guaranteed to be processed prior to the order being sent to the warehouse for fulfillment
• If you are unable to cancel the order in the AMD.com Online store order details section, submit a request to cancel your order, please Contact Us.
  • Fill in your full contact details and select ‘AMD Online Store’ in the Category field.
  • Provide your AMD online store Order number in the Subject field.
  • Provide clear description of your request or problem that you are experiencing in the Problem Description field.
  • Optional: Upload screenshots or supporting documents regarding your issue or request to help us with your inquiry.
  • Click ‘Submit’. You will receive service request number notification email upon successful submission.
• You may also reject the package upon arrival and the carrier will return it to our warehouse. Once received and processed at our warehouse, we will withdraw the order and reverse your payment.

• To request a refund, please fill out the Return Your Order Form and submit for processing.
  • To begin the Return Your Order Form, input your email address and the order number of the product(s) to return.
  • Select your return reason from the drop-down menu.
  • Please provide a detailed description of why you are requesting a refund.
  • Select the product(s) you request to return and input the product serial numbers.
  • Confirm the product details and your customer contact details.
  • Click “Finish” to submit your refund request.

• If your product is determined to be defective under AMD's Warranty Terms and Conditions, you may request a replacement by clicking Contact Us to submit your request for processing.
  • Fill in your full contact details and select ‘AMD Online Store’ in the Category field.
  • Provide your AMD online store Order number in the Subject field.
  • Provide clear description of your request or problem that you are experiencing in the Problem Description field.
  • Optional: Upload screenshots or supporting documents regarding your issue or request to help us with your inquiry.
  • Click ‘Submit’. You will receive service request number notification email upon successful submission.

By submitting the Contact Us form to request a replacement, you agree to AMD's Warranty Terms and Conditions and acknowledge and agree that AMD will process your personal data to process your claim and in accordance with our Privacy Policy. This data may be shared with customs and other relevant authorities, companies within the AMD group and our suppliers. Data may be transferred to, and stored at a destination outside of your country of residence, in particular the United States, which may not have laws that provide equivalent protection. For further details on our processing of your personal data please see our Privacy Policy.

NOTE: The AMD Limited Warranty is non-transferable and applies only to the original purchaser of the AMD product. AMD may request the original sales receipt or a copy as proof of ownership and date of purchase. Refer to AMD's Warranty Terms and Conditions for more information.

• Game bundle coupon codes for eligible products and orders are provided in your invoice that is emailed to you when your product(s) ship.
• For help and information about AMD promotional offers, game bundles, coupon code, and game activation, please see: AMD Rewards FAQ
  If your questions are not answered in the AMD Rewards FAQ and you still need help, please contact AMD Rewards Support and a representative will be happy to assist you.

• If your purchase qualified for an AMD Fan Store promotional coupon code, the coupon code to utilize on the AMD Fan Store can be found in the eInvoice attachment of your invoice email that is sent when your order ships.
• If you need assistance with your code on the AMD Fan Store, please contact the AMD Fan Store Support.
• AMD Fan Store promotional coupon codes are limited to US and CA residents only. Coupon codes are limited to 1 coupon per customer until codes are exhausted and are only eligible for use on the AMD Fan Store.

• This short video provides instructions, tips, and best practices for installing a Radeon™ graphics card - https://youtu.be/hn9x3ne0R0w.

• For easy-to-follow instructions, please refer to article: How to Find the Latest Compatible Drivers for an AMD Graphics Product

• For step-by-step driver installation instructions, please refer to article: Install AMD Software: Adrenalin Edition

• Please visit the Radeon™ Software Help Center for how-to guides on using Radeon™ graphics software.

• Solutions to most common issues can be found using the online resources available on the AMD Customer Care site where you can gain access to:
  • Drivers and Support for Processors and Graphics
  • Knowledgebase Articles
  • Radeon™ Software Help Center
  • AMD Support Forums
• You may also get in touch with the AMD Customer Care team and one of our representatives will be happy to assist you.

• AMD's limited product warranty terms and conditions are available here.

• AMD warrants Radeon™ graphics products made by AMD and sold on AMD.com only. To submit a warranty claim, please visit: Warranty Services

• For general support and information on Adaptive & Embedded Computing, please visit the Adaptive & Embedded Computing Support Homepage.
• Adaptive & Embedded Computing technical support contact information is available here.

• For Adaptive & Embedded Computing technical documentation, please visit the Adaptive & Embedded Computing Documentation page.

• AMD privacy policy can be found here.